We are sorry to hear of your experience which, unfortunately, is not uncommon. When choosing a storage and removals firm, and they are usually one and the same, make sure you select one which is a member of the industry trade organisation, which is the BAR (British Association of Removers -
www.bar.co.uk).
It is very good advice to go and look at the storage facilities before agreeing as there are a mix of standards, to check that they are not someone's barn, and to visit your container once it has been stored. Most reputable removers and storers will be happy to let you do this, as well as provide insurance details. They would, however, need to make a small charge for their administration and their Storeman’s time to retrieve your storage containers and assist you load your vehicle correctly.
Neil Pertoldi, general manager - international, Abels Moving Services (www.abels.co.uk).
Abels Moving Services - the UK's premier national and international remover by appointment to HM the Queen.
Wimbledon Avenue
Brandon
Suffolk
IP27 0NZ